When you go shopping, how do you judge your experience? Most people would answer that it has to do with the people they encounter there and the overall level of customer service! You immediately notice what kind of customer service you get when you shop in a store or eat in a restaurant, and this has a lot to do with whether you ever return to that business again. Internet marketers have a tendency to ignore or downplay the importance of customer service in making them successful. Just because online transactions don't involve direct personal contact doesn't mean you can ignore the value of providing great customer service! If want to learn how to provide good customer service, these tips will help you get started.
One simple but important gesture you should always make is sending out e-mails that say "thank you." This one gesture can change the way people see you, even if you do this by simply sending out an automated e-mail message to each customer thanking them for their order. You can create a simple, "thanks for your order" e-mail simply by setting up a feature offered by most e-mail services that allow you to send out automated messages. This is definitely worth doing!
This is easy to set up through an automatic responder and will often bring that customer back to buy even more of your products. This is a great way to encourage thousands of dollars in repeat sales and it is easy! No one will turn away from a great deal! A great way to implement this initiative is to create a special coupon or promotional code that you only give to previous customers, or you could also create a special service for people that respond directly to your mailings.
It's extremely easy to make this possible, especially if you use an automatic responder, and the customers will oftentimes come back to your site to redeem the discount! You could do hundreds, if not thousands, of dollars in repeat business this way. No one will turn away from a great deal! A great way to implement this initiative is to create a special coupon or promotional code that you only give to previous customers, or you could also create a special service for people that respond directly to your mailings.
It is a good idea to offer freebies to your customers periodically. However, don't hold out on them here by giving away something that they would not want. You should tailor the offering to your business, so if you are an article writer you could offer a free article on a topic that the customer has requested before. If your work by selling affiliate products, see if the affiliate company can offer anything free from their back office and then have them send out the products to the people that are on your list. Everyone loves something for free, and they will be more apt to buy from you again.
Once you start thinking about how to be a provider of good customer service, you will come up with lots of ways to do this. Remember that many people are still afraid to shop online out of fear of being ripped off. There is no better way to relieve such fears and get people to trust you than to offer good customer service that is also personal.
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One simple but important gesture you should always make is sending out e-mails that say "thank you." This one gesture can change the way people see you, even if you do this by simply sending out an automated e-mail message to each customer thanking them for their order. You can create a simple, "thanks for your order" e-mail simply by setting up a feature offered by most e-mail services that allow you to send out automated messages. This is definitely worth doing!
This is easy to set up through an automatic responder and will often bring that customer back to buy even more of your products. This is a great way to encourage thousands of dollars in repeat sales and it is easy! No one will turn away from a great deal! A great way to implement this initiative is to create a special coupon or promotional code that you only give to previous customers, or you could also create a special service for people that respond directly to your mailings.
It's extremely easy to make this possible, especially if you use an automatic responder, and the customers will oftentimes come back to your site to redeem the discount! You could do hundreds, if not thousands, of dollars in repeat business this way. No one will turn away from a great deal! A great way to implement this initiative is to create a special coupon or promotional code that you only give to previous customers, or you could also create a special service for people that respond directly to your mailings.
It is a good idea to offer freebies to your customers periodically. However, don't hold out on them here by giving away something that they would not want. You should tailor the offering to your business, so if you are an article writer you could offer a free article on a topic that the customer has requested before. If your work by selling affiliate products, see if the affiliate company can offer anything free from their back office and then have them send out the products to the people that are on your list. Everyone loves something for free, and they will be more apt to buy from you again.
Once you start thinking about how to be a provider of good customer service, you will come up with lots of ways to do this. Remember that many people are still afraid to shop online out of fear of being ripped off. There is no better way to relieve such fears and get people to trust you than to offer good customer service that is also personal.
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